Shipping policy

ORLISE Shipping Policy

At ORLISE, we're committed to delivering your jewelry safely and efficiently. Every order is carefully prepared and packaged to ensure it arrives in perfect condition.

Order Processing

All orders are processed within 2–5 business days after payment has been successfully verified.

During peak seasons, holidays, promotional events, or periods of high demand, processing may take up to 10 business days.

Once your order has entered our fulfillment process, we are unable to:

  • Change the shipping address

  • Modify your order

  • Cancel your order

Please ensure all shipping information is correct before completing your purchase.

Shipping Partners

To provide reliable worldwide delivery, ORLISE partners with trusted international carriers, including:

  • DHL

  • FedEx

  • UPS

  • EMS

  • SF Express

  • Local postal and courier services

The shipping carrier used will depend on your destination and the fastest available delivery option.

Shipping Times

Estimated delivery times begin after your order has been processed.

Destination Estimated Delivery
United States 6–12 Business Days
Canada 10–14 Business Days
Europe 10–14 Business Days
Australia & New Zealand 10–21 Business Days
Mexico 15–30 Business Days
Central & South America 15–30 Business Days
Rest of the World 10–30 Business Days

Please note these are estimated delivery times and are not guaranteed.

Tracking Your Order

Once your order has been shipped, you'll receive a confirmation email containing your tracking number.

Tracking information may take 2–5 business days to appear, depending on the shipping carrier.

If your tracking has not updated after five business days, please contact us at:

habiify.work@gmail.com

Multiple Shipments

If your order contains multiple items, they may be shipped separately from different fulfillment centers. This means your items could arrive on different dates.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by your country's customs authorities.

These charges:

  • Are determined by your local government.

  • Are the responsibility of the customer.

  • Are not included in the purchase price or shipping cost.

ORLISE cannot predict or control these charges.

If a shipment is refused and returned, any return shipping costs, customs fees, or import duties will be deducted from your refund where applicable.

Delivery Delays

While we work hard to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:

  • Customs inspections

  • Severe weather

  • Public holidays

  • Carrier delays

  • Labor disruptions

  • Natural disasters

  • Other unforeseen events

We appreciate your patience should any of these situations arise.

Lost, Stolen, or Damaged Packages

Once a package has been handed to the shipping carrier, ORLISE is not responsible for packages that are:

  • Lost

  • Stolen

  • Delivered to the wrong location due to an incorrect address provided by the customer

  • Marked as delivered by the carrier but not received

If your package arrives damaged, please contact us within 48 hours of delivery and include:

  • Your order number

  • Clear photographs of the damaged item

  • Photos of the packaging

We will review your claim and work with you toward an appropriate resolution.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Unfortunately, once an order has been processed, we cannot change the shipping address or reroute the package.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the package can be resent.

Need Help?

If you have any questions regarding your order or shipping, we're happy to help.

Email: habiify.work@gmail.com

Our customer support team will respond as quickly as possible and do everything we can to ensure your ORLISE experience is exceptional.