Refund policy
ORLISE Return & Refund Policy
At ORLISE, we believe purchasing jewelry should feel as special as wearing it. Your satisfaction is our priority, and we're committed to making your shopping experience simple, secure, and worry-free.
30-Day Returns
We gladly accept returns or exchanges for eligible items purchased directly from the ORLISE website within 30 days of the delivery date.
To qualify for a return, your item must:
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Be unused and in its original condition.
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Show no signs of wear, damage, or alteration.
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Include all original packaging, boxes, pouches, and accessories.
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Not be engraved, personalized, or custom-made.
Unfortunately, returns cannot be accepted after 30 days from the delivery date.
Non-Returnable Items
The following items are not eligible for return or exchange:
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Personalized or custom-made jewelry
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Engraved products
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Gift cards
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Items showing signs of wear, damage, resizing, or alteration
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Earrings (for hygiene reasons, unless defective or damaged upon arrival)
How to Start a Return
To request a return or exchange, please email us at habiify.work@gmail.com with:
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Your order number
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The reason for your return or exchange
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Photos (if the item is damaged or defective)
Our customer support team will respond with return instructions.
Please do not send items back without contacting us first.
Return Shipping
Customers are responsible for return shipping costs unless:
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The wrong item was received.
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The item arrived damaged or defective.
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We made an error with your order.
For items valued over $75, we recommend using a trackable shipping service and purchasing shipping insurance, as ORLISE cannot guarantee receipt of returned packages.
Refunds
Once your returned item has been received and inspected, we'll notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method. Please allow 3–10 business days for your bank or payment provider to process the refund.
Shipping charges (if applicable) are non-refundable.
Late or Missing Refunds
If you haven't received your refund after the expected processing time:
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Check your bank account.
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Contact your credit card company or payment provider.
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Contact your bank, as processing times may vary.
If you've completed these steps and still haven't received your refund, please contact us at habiify.work@gmail.com.
ORLISE Lifetime Warranty
Every ORLISE piece is crafted with care and backed by our Lifetime Warranty against manufacturing defects.
If your jewelry arrives:
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Damaged
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Broken due to a manufacturing defect
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Defective upon delivery
We'll replace it at no additional cost.
Please note:
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The Lifetime Warranty provides a replacement—not a refund.
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It does not cover accidental damage, normal wear and tear, misuse, loss, theft, improper care, or unauthorized repairs.
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We reserve the right to inspect warranty claims before approving a replacement.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Email habiify.work@gmail.com with:
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Your order number
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Clear photos of the item and packaging
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A brief description of the issue
Claims submitted after 48 hours may not be eligible for replacement.
Gifts
If your item was purchased as a gift and shipped directly to you, you may receive store credit equal to the value of the returned item once the return has been approved and processed.
Order Cancellations
Orders may be cancelled only before they have been processed or shipped.
Once an order has been dispatched, it must follow the standard return process outlined above.
Contact Us
If you have any questions regarding returns, warranties, or your order, we'd love to help.
Email: habiify.work@gmail.com
Our goal is to ensure every ORLISE customer enjoys a smooth and confident shopping experience.